Support

We are here to help

Real people, quick answers. Pick whichever channel suits you best.

Email support

The fastest way to reach a human. Send us your question and we will reply within one business day, usually much sooner.

Step-by-step guides that walk you from install to your first live banner, plus answers to the questions we get most.

Already installed HeroLink? Open the app in your Shopify admin and use the chat bubble in the bottom corner to message us directly.

Include your store URL (the one ending in .myshopify.com) so we can look things up right away.
Describe what you expected and what happened instead. A screenshot helps a lot.
Response times: app support within 1 business day. Legal and privacy queries within 5 business days.